Once we have established that your product is eligible for a return we will provide you with a shipping adress for the return. Once your Item is received we will ship you a replacement or return your money via a Bank or PayPal Transfer. For more information about the Return Shipping please read our Shipping and Return/Refund Policies.
PayPal: If you made your payment through PayPal we do give you the option to receive your refund through it. If you realized your payment through a Bank Transfer we will not be able to refund you through a PayPal transfer.
Bank Transfer: If your payment has been through PayPal we do give you the option to receive your refund through a Bank Transfer (processing fees will be discounted). If you made your payment through a Bank Transfer we do give you the option to receive your refund through a Bank Transfer.
If your product was flawed when you received it, we can provide you with a replacement free of charge. However, for some products we may only be able to offer a replacement at a smiliar or for the same price. For more information please read our Return and Refund Policies.
If you want to change the Shipping Method for your purchase after payment has been made, please contact us immediately at firstname.lastname@example.org so we can change it and, if applicable, provide you with a refund for the amount that may exceed the initial value you paid for Shipping (Transfer and Processing Fees will be discounted).
If your order has already been processed by our team a Change in the Shipping method will unfortunately not be possible.
If you chose a Shipping Method which provides a Shipping Tracking Number (displayed as an observation as you select your method) the Tracking Number will be provided to you via Email as soon as the item is dispatched. If you selected a Shipping Method that provides a Tracking Number but you have not received it via Email, please contact us and we will solve the issue.
If you selected a Shipping Method which does not provide a Shipping Tracking Number no Tracking Number will be provided to you when receiving our Dispatch confirmation email.